While the majority of our employees are working from home the telecommunications industry has been included as one of the critical sectors in new government regulations and legislation in response to dealing with the COVID-19 outbreak.
Our keyworkers are therefore continuing to work to keep our customers connected.
The government message is clear “Stay Home, Save Lives, Protect the NHS” and this includes our Public Sector clients who provide essential services and resources to their community.
Our key workers have been busy building and delivering handsets for The City of Edinburgh Council for all their Contact Centre agents so they can continue to provide a normal service for the thousands that call in on a daily basis. A contact centre operated by 60 individuals all from different locations is first for the council, but is key critical to help them keep services up and running.
Lisa Hastie, Customer Contact Manager for City of Edinburgh Council said: “Never in the history of the City of Edinburgh Council’s Contact Centre has this been used in a home working environment. Commsworld have been incredible, the support excellent, and the speed of pulling this homeworking solution for the agents has blown us away.
Huge thanks to Commsworld for getting all the kit delivered across the various locations in one day, taking headsets and cables. This is a huge support and I am very grateful to you and the team for making this happen.”
Since the outbreak of COVID-19 we have set up many remote contact centre’s for an array of clients including the City of Edinburgh Council, Startline Motors and Kwik Fit.
If you see our vans out and about please give us a wave, we’re extremely proud of our keyworkers and the work they are continuing to do at this time.