Service Delivery Manager

Commsworld are seeking a strong, customer focussed Service Delivery Manager with experience working in a complex, multi-service environment. The successful candidate will be a clear, confident and professional communicator with the ability to interact with clients, stakeholders, senior management and colleagues. You must have the confidence to deal with complex situations while utilising empathy to satisfy customer demands.

You will be responsible for maintaining high levels of service, managing competing demands and expectations both internally and externally, and helping to ensure continued delivery of innovation across our customers.

The successful candidate will have strong experience across the full-service lifecycle, with demonstrable experience of managing complex and varying client demands.

Specific Responsibilities

Core Responsibilities

Skills & Knowledge