|
Job Purpose |
|
Reporting to the Chief Delivery Officer, the Programme Manager leads the Project Management Office (PMO) and is accountable for the delivery of all programmes and projects within the team's delivery portfolio, including major customer programmes. The role sets and maintains the PMO delivery framework and governance, prioritises and allocates project resources across the portfolio, and leads portfolio planning, financial control, stakeholder engagement and monthly progress reporting, ensuring that programmes and projects are delivered against agreed scope, timescales, budgets and acceptance criteria. The Programme Manager is the line manager of the Project Managers and Project Coordinators and works closely with Customer Operations and technical delivery teams to coordinate delivery dependencies and handover into service.
|
|
Key Responsibilities As a minimum you may be called upon to undertake all or some of these activities as required |
|
· Lead the PMO with authority and responsibility for all aspects of programme and project delivery within the portfolio, within agreed company policies and delegated authority. Develop and maintain the PMO delivery framework, including project management methodology, templates, stage gates and quality assurance of delivery, driving continuous improvement through lessons learned. Establish and chair Steering Group meetings with clients for major programmes, ensuring the appropriate representation and proportionate governance for all projects. Remain accountable for delivery decisions and oversight of the PMO team, escalating decisions outside that authority to the Chief Delivery Officer and respecting the accountabilities of other functions. · Maintain an integrated portfolio view of all programmes and projects, ensuring each has a plan covering delivery streams, milestones, dependencies and resource requirements, and monitor progress against the agreed baselines. · Ensure change control is applied consistently across all programmes and projects, with change registers linking proposed variations to their scope, delivery, resource and commercial impacts. Obtain the required internal and customer approvals and associated purchase-order cover before committing changed work, escalating exceptions to the Chief Delivery Officer. Identify and manage delivery-related contractual exposure, including potential service credits or penalties, putting preventive and recovery actions in place and escalating material exposure promptly to the Chief Delivery Officer. · Ensure risks, issues and dependencies are maintained for every programme and project with named owners, mitigations and review dates, and maintain a portfolio-level view of significant risks and issues. Coordinate with technical and operational leads to assess supplier capacity, delivery commitments and viable alternatives, ensure corrective actions are taken, and escalate early to the Chief Delivery Officer where agreed programme or project outcomes are threatened. · Deputise for the Chief Delivery Officer on agreed programme, project and governance matters when required, operating within the delegated remit and escalating decisions beyond that authority. Act as Programme Manager directly on major or strategic customer programmes where required, while retaining oversight of the wider portfolio. · Take overall responsibility for the financial position of all programmes and projects within the portfolio, delivering an efficient and effective service within agreed time and cost constraints. Allocate Project Managers and Project Coordinators to programmes and projects based on priority, complexity and capacity. Coordinate shared specialist capacity with the relevant functional managers, identify competing demands across the portfolio, and present prioritisation options and resource gaps, with their delivery impacts, to the Chief Delivery Officer for resolution. · Set and monitor delivery targets for programmes, projects and the PMO team, and hold regular delivery reviews with each Project Manager to assess project health, performance and forecasts, providing support, challenge and intervention where projects are off track. Coordinate dependencies with Customer Operations and technical delivery teams, agreeing clear responsibilities for order progression and customer communications while leaving day-to-day operational service management with the relevant operational function. · Manage all key internal and customer stakeholders across the portfolio, ensuring consistent and timely communication from the PMO and its Project Managers, and be fully conversant with the customer businesses and customer contracts within the portfolio. · Provide accurate portfolio, programme and customer reporting to agreed timescales, including a consolidated monthly programme board update covering all programmes and projects. Report delivery status, milestones, financial position, resource constraints, risks, issues and decisions required, maintaining consistency between programme reporting and information supplied for wider board reporting. · Recruit, line manage and develop all Project Managers and Project Coordinators, including setting objectives, regular one-to-ones, performance reviews and managing workload, and deliver a training and development programme that builds project management capability and consistent ways of working. · Ensure programme and project documentation is complete, current and traceable in the agreed project systems and shared repositories. Define ownership of plans, trackers, approvals and delivery evidence and coordinate project-team training and user acceptance testing for changes to delivery systems, including ConnectWise where applicable. · Manage the handover of programme and project deliverables into business-as-usual operations with Customer Operations and the relevant technical teams. Agree service-readiness and acceptance criteria, provide the required documentation and support information, and record ownership and timescales for any outstanding actions before programme or project closure. |
|
Knowledge / Skills / Background / Qualifications |
|
· Demonstrates sufficient understanding of telecommunications services and delivery lifecycles to challenge plans, identify technical and supplier dependencies, and communicate delivery implications to customers. Works with technical specialists to validate feasibility, capacity and alternatives, without replacing their design or engineering authority. · Proven, demonstrable programme and project management skills, including managing multiple concurrent projects, with an understanding of how to prioritise across a wider portfolio. Highly organised with the ability to manage and prioritise a varied and complex workload. Ability to work under pressure, deliver to timescales, remain decisive and resilient. · Demonstrates objectivity and impartiality. · Successful track record of managing key stakeholders. · Is adept at analysing and resolving problems through above-average clarity of thought, attention to detail, observation and listening skills, and persistence. · Experience of, or clear readiness for, line management, for example through mentoring or supervising Project Coordinators or other team members. Demonstrates strong people leadership through coaching, clear objectives, constructive feedback and effective delegation. Uses interpersonal and negotiating skills to motivate the team and secure delivery commitments across functions, resolving competing priorities while respecting each function's accountabilities. · Demonstrates a very high level of presentation skill and the ability to communicate confidently with senior colleagues, the board and customers. · Demonstrates knowledge of IT standards and codes of conduct. · A recognised project or programme management qualification (e.g. PRINCE2, MSP, APM or PMP), or willingness to work towards one, is desirable. · Knowledge of Commsworld delivery processes, systems (including ConnectWise) and key customers is desirable.
|
