We are looking for an experienced 2nd / 3rd Line Network Engineer with a strong focus on LAN and Wireless networking, ideally with hands-on experience of Aruba technologies. This role combines operational support (fault tickets and escalations) with project work, delivering high-quality network solutions for our customers. You will be a technically strong engineer with excellent customer-facing skills, comfortable working independently while also collaborating with colleagues, customers, and third-party vendors.
As a minimum you may be called upon to undertake all or some of these activities as required
Operational Support
• Diagnose and resolve complex network incidents, primarily related to wired and wireless infrastructure.
• Manage and progress fault tickets through to resolution within agreed SLAs.
• Perform root cause analysis and implement permanent fixes.
• Produce clear technical notes, incident reports, and documentation.
• Provide 2nd and 3rd line support for LAN and WiFi networks.
Projects & Change
• Assist with the design, implementation, and optimisation of LAN and WLAN solutions.
• Carry out network changes in line with change management processes.
• Work closely with customers during project delivery, from planning through to handover.
• Support and deliver network projects, including upgrades, migrations, and new deployments.
Customer Engagement
• Communicate effectively with both technical and non-technical stakeholders.
• Participate in customer meetings (remote and on-site) to discuss incidents, designs, and improvements.
• Maintain a professional and customer-focused approach at all times.
• Act as a trusted technical adviser to customers.
Essential
• Proven experience in a 2nd or 3rd line network engineering role.
• Strong knowledge of LAN and WiFi technologies.
• Solid understanding of:
o Switching & VLANs
o Wireless standards (802.11)
o Network security fundamentals
o Troubleshooting complex network issues
• Experience working with ticketing systems and incident management processes.
• Experience supporting network-related projects alongside BAU support.
• Strong documentation and communication skills.
Desirable (Ideally)
• Experience in customer environments (MSP or enterprise).
• Relevant certifications (e.g. Aruba, Cisco, or equivalent).
• Hands-on experience with Aruba networking products, including:
o Aruba Wireless Access Points & Switches
o Aruba Airwave
o Aruba Central
o Aruba ClearPass
Working Arrangements
• You must be based in Scotland and able to travel when required
• Hybrid Home / Our Edinburgh office
• Customer sites (primarily within Scotland but may include other sites within the UK on occasion)
Personal Attributes
• Strong problem-solving mindset
• Calm and methodical when dealing with incidents.
• Customer-focused with excellent interpersonal skills.
• Able to balance support workload with project delivery.
• Self-motivated and comfortable working remotely part time.
