GCC Delivery Manager

JOB TITLE:  GCC Delivery Manager

DIVISION/BUSINESS UNIT: Operations            

ACCOUNTABLE TO: Service Delivery Director

OFFICE BASE: Edinburgh / Hybrid

Overview

The GCC Delivery Manager is responsible for the overseeing of projects, mid-sized initiatives, and catalogue-based service requests related to the GCC programme. This is a customer-facing role that demands strong stakeholder engagement, financial diligence, and operational oversight. It is not a project management role, and the distinction must be clearly understood: the Delivery Manager does not manage project plans or delivery timelines directly but ensures that all service elements are aligned, billed, and communicated effectively. This role functions as an internal customer within the organisation and does not carry any line management responsibilities over the PMO or project management teams.

Key Responsibilities

As a minimum you may be called upon to undertake all or some of these activities as required.

Oversight and Coordination

Customer Engagement

Billing and Financial Assurance

Operational Support

Knowledge / Skills / Background / Qualifications

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