We understand that communication, regular stakeholder engagement and expectation management is fundamental to ensure outstanding delivery of service to our customers, which in turn contributes towards our key goal of Customer Service Excellence.
All aspects of customer service including how to engage with us under different scenarios; how we manage orders and faults and our SLA’s for incident resolution and escalation are covered within our Customer Service Plan which is located here http://www.commsworld.com/resources/brochures
We run our own Engineering division who are responsible for all the Project Management, Deployment and Support covering our full portfolio, and we rarely sub contract work. We also have our own in-house, high touch, Consultancy team responsible for advice and design with a deep understanding of the related technical aspects.
We have our own Billing platform that underpins everything we offer our clients and delivers a full range of communication options inclusive of Broadband, Wide Area Networks and Mobile options. Our CRM has extremely comprehensive functionality and customisation and enhances the Operation Centre’s ability to respond to, and resolve, client technical issues.
Access our online support
If you have been advised by one of our team you can click on the link below and we will be able to provide remote access with the details you input.