2nd Line Support Technician
The Role
This role is responsible for providing second line support, remediation and configuration work for our clients, both remotely and on-site where required.
Working in a fast-paced environment where no two days are the same, the ideal candidate will have experience working as a 2ndLine Support Technician with the ability to build key internal and external relationships.
Basic Functions:
- Providing 2ndline support both remotely and on site when required
- Taking ownership of users’ issues and identifying appropriate solutions to resolve service incidents and requests
- Providing users with regular communication on the progress of investigations and planned solutions utilising ticketing system for communication both internally and externally
- Working closely with the support team to provide 2ndline support, ensuring assigned calls are responded to, diagnosed and resolved swiftly
- Creating standard documentation on problem resolution, fixes and updating the technical knowledge base
Key Skills:
Knowledge, Skills, and/or Abilities Required: To perform this job successfully, you must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Experience in deskside support or other user support functions
- In-depth hands on “problem solving” expertise in desktop hardware, operating systems and software packages
- Understanding and experience working with and administering layer 3 networks, TCP/IP, security and Wi-Fi connectivity
- Microsoft Windows Desktop Operating Systems
- Microsoft Office and Office 365
- Anti-Virus Management
- Active Directory / Exchange: Add/Remove Changes
- Server Backup Configuration and Management
- Microsoft Windows Server, working knowledge up to 2016 server
- Microsoft Active Directory, configuration
Salary: Circa £19,000 to £22,000 p.a dependant on Experience
Benefits:
- Competitive salary based on experience and qualifications
- Full on the job training & support
- Fun working environment and culture
- Great opportunity for advancement
Location: The role is based at the ECS offices Edinburgh and is easily commutable from the Central belt
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