2nd Line Support Technician

ACCOUNTABLE TO: Service Delivery

OFFICE BASE: Edinburgh



The Role

The 2nd Line Support Technician role is responsible for providing second line support remotely and performing onsite remediation and project work for our Clients. You will fix what you can and escalate more complex issues to the relevant support channels within ECS.

Working in a fast paced environment where no day is the same, the ideal candidate will have experience working as a 2nd Line Support Technician with the ability to build key internal and external relationships.

Basic Functions:

Key Skills:

Knowledge, Skills, and/or Abilities Required: To perform this job successfully, you must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Educational/Vocational/Previous Experience Recommendations: