1st Line Support Technician

Division/Business Unit: Network Operations Centre 

Reports To: Service Delivery

Office / Base: Edinburgh

Salary: Up to £25K (Dependent on experience)


Job Purpose

The 1st Line Support Technician role is responsible for providing 1st line support remotely to our clients. You will fix what you can and escalate more complex issues to the relevant support channels within Edinburgh Computer Services following our internal escalation processes and procedures.

Working in a fast-paced environment where no day is the same, the ideal candidate will have experience working as a 1st Line Support Technician with the ability to build key internal and external relationships.

Key Responsibilities

As a minimum you may be called upon to undertake all or some of these activities as required:

Knowledge / Skills / Background / Qualifications


The statements above are intended to describe the general nature and level of work being performed by people assigned to this job. Other duties may be assigned as needed.