Our Fault Process

Service & Support

Commsworld deliver a Programme of continual service improvement initiatives which are aligned to ITIL best practice and designed to achieve the highest levels of customer satisfaction through innovative and focused Service Delivery.

We understand that communication, regular stakeholder engagement and expectation management is fundamental to ensure outstanding delivery of service to our customers, which in turn contributes towards our key goal of Customer Service Excellence.

All aspects of customer service including how to engage with us under different scenarios; how we manage orders and faults and our SLA’s for incident resolution and escalation are covered within our Customer Service Plan which is located here http://www.commsworld.com/resources/brochures 

We run our own Engineering division who are responsible for all the Project Management, Deployment and Support covering our full portfolio, and we rarely sub contract work. We also have our own in-house, high touch, Consultancy team responsible for advice and design with a deep understanding of the related technical aspects.

We have our own Billing platform that underpins everything we offer our clients and delivers a full range of communication options inclusive of Broadband, Wide Area Networks and Mobile options. Our CRM has extremely comprehensive functionality and customisation and enhances the Operation Centre’s ability to respond to, and resolve, client technical issues.

Access our online support

If you have been advised by one of our team you can click on the link below and we will be able to provide remote access with the details you input.

  Download for Windows

  Download for Mac

Why choose Commsworld?

Commsworld maintain a full range of support services with particular emphasis of being able to act as a single point of contact for all aspects relating to a potential fault. We have the capability and technical experience to resolve issues relating to any aspect of a performance issue whether this relates to PSTN lines, Broadband, Telephone Systems, Circuits or other hardware / software. This capability eliminates the need for our clients to have to contact multiple vendors and speeds the resolution of faults.

Commsworld realise that occasionally there may be a requirement to raise a fault or technical / general query with us. We have introduced an ITIL qualified, focussed and professional Customer Service team to help you through these occasions. Our Customer service team is operational 24x7x365.

Accreditations

Service standards and quality are of the utmost importance to Commsworld, we endeavour to provide only the best expertise within the industry and as such invest a great deal of time, money and resources in the business. We place as much emphasis on our employees as the technology itself. 

Commsworld are pleased to announce we are now accredited on the ISO 27001:2013 Information Security Management and the ISO 9001:2008 Quality Management standard for ‘The provision of Voice and Data Communication networks, hardware and support systems’. 

Our Sales and Engineering teams are fully trained and accredited on our Telephony and Data platforms:

  • Mitel Select Partner
  • Avaya Accredited Partner
  • HP Partner
  • Polycom RealPresence Video Conferencing Solutions

Carrier Relationships:

  • Openreach
  • TalkTalk Business
  • Vodafone
  • Virtual 1
  • Level 3
  • Virgin
  • Telstra and many others.