Dear Customer,

From 1st July 2010, new EU legislation means that all European based mobile telecom providers have to cap their data roaming charges.
 
What exactly does this mean?
Customers mustn't be charged more than 50 Euros (ex VAT) per mobile for their data usage when in the EU, without being informed in advance.

Operators will have to send users a warning when they reach 80% of their data roaming bill limit. The operator will have to cut off the mobile internet connection once the limit has been reached, unless the customer has indicated they want to continue data roaming that particular month. In addition, maximum wholesale prices for data roaming will fall from Euro 1 (85 pence) to 80 cents (68 pence) per Megabyte. The maximum price for making a roaming call will be cut to 39 cents (33 pence) per minute (excluding VAT), instead of the current 43 cents (36 pence). Receiving a call will cost a maximum of 15 cents (13 pence) per minute (excluding VAT), instead of 19 cents (16 pence). The cost of making and receiving calls when abroad in the EU will now be 73% cheaper than in 2005, when the EU first started to tackle excessive roaming charges.

Data roaming From 1 July 2010, if customers have not chosen a different cut-off level, operators will have to impose a monthly default cut-off for data roaming of Euro 50 excluding VAT. For non-eurozone countries, the amount will be calculated based on the exchange rate published in the EU's Official Journal as of 1 June 2010. These measures mean that users will no longer receive massive bills (potentially thousands of Euros) because they downloaded music or watched videos on their phones or computers while in another member state without being aware of the cost.

If you have any queries about these changes, please don't hesitate to contact us on 0800 073 2233.

http://www.commsbusiness.co.uk/News_Article_JS1.cfm?NewsID=11278