Our team - consisting of Mark Wright, Paul B Moore, Sam Dick-Marner, Jane McVey, and Lorraine Wright will be running the 16 miles from Drymen, near Loch Lomond, north-east through The Trossachs to Callander. We will then switch to bikes for a 39 mile cycle via Balquhidder to Kenmore on the banks of Loch Tay. For more information on the event go to http://www.robroychallenge.com

All money raised will go to the Martin Currie Charitable Foundation and its partners including Habitats for Humanity and the Prince's Trust.

This year's event takes place on 21st June 2008, and training is well underway to complete this gruelling challenge. If you are interested in sponsoring Commsworld please visit our online information and donation page at http://www.justgiving.com/commsworld

This move also coincides with the recruitment of 2 highly experienced Avaya and Mitel qualified Engineers along with additional personnel in our Service Centre.

Our New Aberdeen address is:

James Gregory Centre

Campus 2, Balgownie Drive

Bridge of Don

Aberdeen

AB22 8GU

Tel 01224 853545

Fax 0871 474 0204

Thousands of customers have chosen Riverbed, the market leader in Enterprise-class Wide Area Network Optimisation solutions for organisations in all Industry sectors.

Acceleration of all Applications- – TCP improvement by 5 to 100 times.

Reduced Bandwidth Utilisation - eliminate 60% to 95% of current utilisation.

Accelerated, simplified back-up and replication - secure back-ups take minutes instead of hours.

Mobile Client - Road warrior and Teleworker staff benefit to the same degree as office locations.

Commsworld have implemented this technology within our own organisation and have experienced at first hand the improvement it has made to us.

Andy Arkle, Commsworld Director of Convergence, states: ‘’This technology is delivering tangible benefits to organisations throughout the world and is set to revolutionise the industry for multi-site organisations. Commsworld have seen an improvement of over 86% on our Wide Area Network applications’’.

Please feel free to contact us and arrange to have a live demonstration on the operational improvements this technology will deliver to your own organisation.

The contract has been placed by Scottish Enterprise who own and manage the Parks for the promotion of R&D by growing technology companies engaged in the Energy industry. The Park has circa 650 people on site and Commsworld will manage the Voice and Data requirements from PBX maintenance to Voice and Data billing.

There is also further opportunity to introduce new innovating Data services to the Parks’ clients utilising the AtlasConnect fibre infrastructure that Commsworld believes can deliver greater access to enhanced network solutions.

Richard Nicol, Commsworld CEO, comments:

”This win is another major success for our company and further underlines the value and service Commsworld offer to customers of all sizes. A special mention has to go to our staff who have worked tirelessly on this tender and is testament to the in-house ability we have across many disciplines.’’

Commsworld have completed the deployment of a multi-site International IP Solution for HBJ Gateley Wareing, one of the UK’s top 60 ranked Legal firms.

The solution was delivered to offices in:

London

Birmingham

Leicester

Nottingham

Dubai

Glasgow

Edinburgh

With over 1000 IP ports and based on an MPLS network the new solution is already delivering many tangible benefits and cost savings to the client.

The solution was built on a Mitel 3300 ICP platform.

The new premises will provide a better working environment for our staff and better facilities for customer and supplier visits.

We moved to the new office today (Monday 17th of December).

All staff that were based in Port Dundas Business Park have relocated to the new premises and will be contactable on existing phone numbers and email address.

Our new address will be:

Units 29-31

Blairtummock Place

Panorama Business Village

Glasgow

G33 4EN

Commsworld were engaged alongside Equiinet to deliver this new platform to replace the existing Cisco CD towers devices. Having completed a technical analysis of the CachePilot and assessed that it was the best fit solution, the project involved pre – loading pupil content onto the devices and installing them onto each school’s LAN.

The device performance and pupil content across all 30 schools is monitored and updated by a Central Control Suite. This solution has delivered a more robust and user friendly solution than the previous devices.

Richard Nicol, Commsworld CEO, comments:

''This is a tremendous win for our company and further demonstrates the business benefits Commsworld delivers to organisations throughout the UK''.

1. 0870 Regulation

Earlier this year we provided information regarding the Ofcom statement on 0870 and the subsequent loss of revenue share on this number range, due to take effect on 1st February 2008. Further to an Ofcom announcement made in an industry meeting last week, we can advise you that the date for implementation of this statement has now slipped to later in 2008. This delay is linked to Health & Safety issues that have been uncovered with pre call announcements which some Communication Providers were planning to provide on the 0870 range next year.

Ofcom are unable to confirm timescales for the delay at this stage, although we have just been informed it is likely to be in the region of two to three months. We are liaising with Ofcom on this matter and will announce the new timescales to you as soon as we receive confirmation.

2. 0871 Regulation

Another element of NTS to be affected by the Ofcom NTS Statement earlier this year, the 0871 number range is planned to come under the regulation of the newly rebranded PhonePayPlus (formerly ICSTIS) in 2008. This was also due to take effect on 1st February 2008. However, due to a delay in the publication of the Code of Practice that will apply to this number range, the implementation of this regulation has also been delayed to later in 2008. We now expect this regulation to take effect in Summer 2008 and we will of course keep you updated with regard to what this means for you and your Customers as soon as this information is published.

3. 070 Pre Call Announcements

You may recall an announcement which provided full details regarding the Ofcom regulation of the 070 number range and the mandatory pre call announcements to be made on calls to 070 numbers. We have since been advised by Ofcom that this regulation is under review due to the Health & Safety issues with pre call announcements of this nature. As such, we are seeking further clarification from Ofcom regarding the use of these announcements before implementing these across our network.

Once again, we will keep you updated on this important area of regulation that affects all parties with a retail Customer contract for outbound calls.

Meter Pulse, is typically used where the end-user has a requirement to log and onward bill calls – hotels, business centre’s etc. This is not the horror story it sounds. For years hoteliers and business centre’s have been held captive by BT via meter pulse charging, simply because there was no where else to go. But this is about to change.

This means that for the first time ever, you can choose to move your calls to Commsworld and are no longer locked into calling over the BT network. To find out how this affects you or to talk through your options, call Commsworld and we can guide you through every step on 0845 345 7131 or get in touch through the Contact Us section on the website.

The Commsworld board will be headed up by co-founder and new CEO, Richard Nicol, who said:

"I am delighted for Dave; we have worked tirelessly over the years and have created a company that is a leader in its field. I am proud and privileged to have worked with a man I consider to be a close friend. Commsworld will continue to benefit from Dave’s extensive knowledge of the industry by engaging him in an advisory capacity going forward.

The world of converged communications is redefining how organisations will work in the near future, and we have an ambition and vision to help our customers on this journey."

Commsworld were awarded the accolade of the fastest growing Business partner in the UK. This was a significant award as the UK was rated as the fastest growing region within EMEA.

Commsworld were represented at this prestigious event by CEO, Richard Nicol and Sales Director, Mark Wright (pictured above holding the trophy with Sir Terence H Matthews). The award was presented by Sir Terence H Matthews, Mitel Chairman, and further demonstrates the companies’ success in helping customers migrate to new and innovative ways of using converged technologies to grow their own organisations.

The quality of service a Partner provides to its customers is of paramount importance to Avaya, the leading supplier of IP telephone systems, worldwide. This gives Commsworld a unique position in the Scottish marketplace to continue our success with existing customers and introducing converged technologies to new customers.

The accreditation recognises Commsworld’s extensive knowledge and expertise in IP telephony, which has a proven history in its ability to meet the specific demands created by this technology.

Avaya has agreed to be acquired by private equity companies TPG Capital Group and Silver Lake Partners in a deal worth $8.2 billion to shareholders. The private equity partners will pay $17.50 a share for Avaya stock, which had closed at $13.67 on the last day of trading before a bid approach was signalled. The deal is expected to be completed in the autumn of 2007.

David Molony, principal analyst at Ovum stated: “The deal for Avaya in one sense is a vote of confidence in the company and the IPT business. That is because private equity typically is looking for businesses with reliable cash flows it thinks can be improved quickly and substantially.

For more information, please see the attached statement from Avaya.

The event covers 55 miles of the spectacular Rob Roy Way by a combination of walking and cycling.

Commsworld have put together a team of 5 and will run instead of walking the 16 miles from Drymen, near Loch Lomond, north-east through The Trossachs to Callander. They will then switch to bikes for a 39 mile cycle via Balquhidder to Kenmore on the banks of Loch Tay.

Commsworld as a team would like to raise over £2500, which I am sure you will agree is for 3 very worthwhile charities. As you can see from the photo, they have already started their training with a trek up Ben Lomond, what started as a nice sunny day ended up in snow blizzards!

If you would like to sponsor us (which would be greatly appreciated) please visit our online fundraising page at www.justgiving.com/commsworld or talk to us personally and we can arrange how you wish to donate on 0845 345 7131.

At an awards ceremony, held at The Celtic Manor Hotel, venue for the 2010 Ryder Cup, Commsworld Sales Director Mark Wright received the trophy.

IP Communications are helping customers in their quest to improve their competitiveness and enhance their customer service, Commsworld work with companies to ensure this objective is delivered.

To read the latest issue of Commsworld News please download the PDF.

To read the latest issue of Commsworld News please download the PDF.

To read the latest issue of Commsworld News please download the PDF.

Commsworld is still Avaya’s ONLY Gold accredited SMBS reseller in Scotland. This gives Commsworld a unique position in the Scottish marketplace to continue our success with existing customers and introducing converged technologies to new customers.

Our mobile service offers exceptional value with  a full range of handsets and tariffs, and the cost control you require by integrating the billing information with our existing online systems. We are able to offer the network coverage that best suits your business requirements.

With an ever increasing demand for mobile data solutions, Commsworld is now in a position to truly deliver a converged set of communications solutions to our customers.

For further information, even if you are currently in contract, please call our account management team on 0845 345 7131.

But the high-end design of Tigerlily posed a huge challenge for Commsworld engineers with a phenomenal amount of glass and steel featuring heavily in the design-led features which can greatly affect the wireless signal, one of Tigerlily’s features aimed at the business community. Meanwhile miles of hi-tech cabling had to be installed without compromising the look and remaining sensitive to the heritage of the original five-storey Georgian townhouse.

The result is that Tigerlily is now a clear trendsetter in the technological stakes, with state-of-the art wireless, broadband, phone and computer capabilities, all integrated seamlessly to offer radical benefits to guests, staff and management.

Jim Hamilton, Designer, Graven Images said: “Commsworld took on a particularly challenging project installing the communications systems within Tigerlily. Not only did they have the obvious technicalities of it, but the design aspect was a major priority too.

“It is unfortunate, but all too often the communication elements are overlooked in this process and only appear on site hours before opening and totally compromise a look that has been month’s in the planning.

“Commsworld were particularly sensitive to our needs and quickly understood the importance of integrating their systems with our designs which they did impeccably.”

For customers it means that while they are in any of Tigerlily’s bars, restaurants, clubs or rooms they can connect wirelessly to broadband internet from laptops or handheld PCs. All the bedrooms are also offer hardwire broadband connection.

A separate virtual network has been created for the hotel’s zonal till system. This means staff can easily and wirelessly use the electronic point of sale equipment – the chip and pin system - anywhere in the building.

Staff and management also enjoy secure, encrypted access to a third virtual network, the Montpeliers group’s own admin system. Meanwhile Tigerlily has been kitted out with the advanced Mitel 3300 phone system, found in 75% of the world’s top five-star hotels.

Crucially, all aspects of the communication package are integrated with Tigerlily’s property management software system, a highly advanced tool which tracks every aspect of the business, including inventories, bar and meal orders, room booking, staff schedules and billing.

It could get very interesting over the next few months!

Whilst the above problem has been coming to the fore over that last few months, in parallel, the marketplace has been experiencing a significant uptake in the adoption of IP functionality. There are a range of reasons that users consider when arriving at the conclusion that IP functionality can offer significant business benefits. Some are:

- Business Continuity

- Unified Communications

- Home/Remote Working

- Single converged network for Voice and Data

- Cell Phone Mobility Integration.

Against this background we have been researching and testing alternatives and Commsworld are now proud to promote a solution that addresses both of the above issues. In-house tests have been successfully carried out within our labs by our Analysts to connect INDeX into an IP environment delivering all the benefits of IP Communications. We have proven a very successful model whereby the INDeX can integrate seamlessly with Mitel’s ICP 3300 protecting the original investment and allowing a controlled move into an IP Converged world.

So successful have these trials been, we have now delivered this solution to several high profile customers who are now reaping the benefits. This model allows our clients to migrate in a transitional way at a time of their choosing from the Index without the associated concerns by implementing a ‘big bang’ delivery. Another major benefit that our clients gain, is the significant saving in space required for the new platform. Whereas an INDeX 1000 would take up a whole cabinet at about 42u, the Mitel 3300 platform can support up to 750 users from a 2u unit!!

Our aim is to offer you maximum choice.

You can opt to stay with INDeX for the foreseeable future, Commsworld are able to support and maintain your system for a significant period of time.

However if you would like to learn more about our migration success stories then book your free one-to-one demonstration and take advantage of our bespoke consultancy service specifically for your business.

Contact Commsworld on 0800 0732233

The award was presented at the Channel Partner event held at Studley Castle, Warwickshire on 9 May 2006.

Around 50 Partners attended for a day of presentations, followed by champagne and strawberries served on the lawn followed by dinner, and evening entertainment from comedian Raymond Mearns.

David McKenzie, Commsworld’s Chief Executive Officer attended the event (pictured above left) and accepted the award which was presented by John Maguire, Thus Chief Financial Officer.

Head of Sales Channels at THUS Duncan Wilkinson reported lots of positive feedback from partners for their product strategy and road map which includes high speed Internet and voice over broadband.

Commsworld are delighted to announce that Andy Ferguson one of our long serving sales people has been awarded “Siemens Sales Person of the Year 2005”. This is a fantastic honour for Andy or “Mr Siemens” as he is known amongst his colleagues, who has been selling Siemens equipment for over ten years.

"We view our channel partners as an extension of our own sales force and we want to recognise and reward top performers" said Paul Morgan, Head of Channel Sales, Siemens Communications. "The huge contribution our channel partners have made throughout the year, not only reflects the enormous amount of hard work they have put in, but is also an indication of the strength of Siemens Communications' overall proposition."

However the changes within the SME marketplace has made BT re-evaluate its position in the marketplace to endeavour to meet the ever changing needs of businesses. In order to move forward with solutions that SME’s are looking for, BT have reviewed all their relationships and have decided to focus on partners who show potential to manage both converged and traditional opportunities, and who currently have the capability to deliver high standards of ICT solution to customers.

Commsworld are happy to announce that BT have chosen us as one of their key partners, the proposition brings focused partner training and even greater support . This enables Commsworld to give you the customer the best possible prices, service and expertise.

Colin Henderson, BT Account Manager said "BT Indirect Channels' ongoing relationship with Commsworld is defined by their expertise and experience of selling the business benefits of converged solutions, so as their customers are able to realise tangible return on investment“.