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John
Hamilton,
Kwik-Fit Holdings
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 Kwik-Fit |
 "Standards
of service and quality are important to Kwik-Fit. We look for these
same attributes in the people that we deal with. Commsworld have
exceeded our expectations in our most recent project with them"
John Hamilton, Project Manager, Kwik-Fit
Holdings |
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| VA
TECH Peebles Transformers Ltd |
Commsworld installation of an Avaya INDeX System
 Following
the request by VA TECH Peebles Transformers Ltd to Commsworld to
recommend a new telephone exchange and the subsequent agreement,
after a very in depth tendering process by ourselves, the change
over and implementation of the Avaya INDeX from our LG system was
very quick and went without a hitch.
Over the space of a weekend the Commsworld Network Services (LCR)
Division had swapped old with new and all of our employees were
able to function normally on the Monday when they returned to work.
We have since added to our system by purchasing a Videoconferencing
unit from Commsworld. They again carried out the work involved in
implementing this in a quick but professional manner.
The savings we have received have been a significant benefit to
us, as has the increased capability of our new System to cope with
the rigours of current and future communications advances.
Malcolm
J. Brown-Scott, IT Support Manager, VA TECH Peebles Transformers
Ltd |
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| Cab Direct |
 "Changes
in the motor industry have been a major factor in our success. Buyers
are now more wary of taking the first deal offered they shop around
looking for something extra. We decided to make it easier for them
by improving the customer interface. This was achieved by creating
a fully integrated call centre designed for the motor industry.
It enabled us to further develop existing client relationships and
prospect for new customers more effectively. Commsworld already
had extensive experience in this field and our new all centre was
online in record time. Our new communications strategy has been
a great success with better client retention, a marked increase
in new customer sales and improved bottom line performance."
Gerry Facenna, Managing Director, Cab
Direct. |
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| SECC |
 "The
SECC's newly-established Contact Centre required a solution to support
ticket sales for all events. It was absolutely crucial that the
solution was robust, effective and flexible.
Commsworld investigated and understood our specific requirements,
taking into account our future development plans, and delivered
a range of services for us. These included cabling infrastructure,
telephony switch and Contact Centre applications.
Commsworld continue to support us effectively in our developing
business, and we would be happy to recommend them."
Alan Hood, Contact Centre, General Manager, SECC |
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